Who this policy covers
This policy explains how Oficcina, the service brand at oficcinamultimedia.com.br, handles information collected through this website and related inquiries. For privacy questions or requests, contact hello@oficcinamultimedia.com.br.
Information you provide
When you contact us, we receive your name, email address, chosen service, message, and any optional organization or timing details. Please provide only what is needed to describe your request. Do not send payment details, passwords, government IDs, medical information, or private material about others through the initial form.
How we use information
We use your information to respond to your request, clarify requirements, prepare proposals, coordinate agreed work, deliver project updates, and handle invoices or support where applicable. Submitting an inquiry does not sign you up for newsletters or promotional campaigns. We do not sell or rent inquiry information.
Service providers and access
Authorized personnel and the hosting and email providers needed to operate this website may process your inquiry. We share information with other project providers only when needed for the work and as agreed with you. Data may be processed outside your country, depending on the location of those providers. We may disclose information when required by law or to protect against misuse.
Cookies and technical data
The inquiry form uses a first-party session cookie to protect submissions. The server may record technical information such as IP address, request time, browser information, and errors for security and operation. Rate-limit entries use a keyed hash of an IP address and are removed after approximately one day during subsequent form use. We do not install advertising cookies or behavioral analytics in this website.
Retention and security
We retain inquiry correspondence only as long as needed to handle the request and reasonable follow-up. Project correspondence and records may be retained for contractual, accounting, legal, or dispute-resolution purposes. We use HTTPS, access controls, and form abuse protections, but no service can guarantee absolute security. Contact us to request deletion of information that is no longer needed.
Your choices and requests
You may ask to access, correct, or delete your information, or ask us to stop optional follow-up, by emailing hello@oficcinamultimedia.com.br. We may need to verify your identity and may retain records where required by law or an ongoing contractual obligation. Your local law may provide additional rights.
Children and changes
This website is intended for adults. Do not submit personal information about children in the inquiry form. We may update this policy when the service or data practices change; material changes affecting an ongoing project will be communicated where appropriate.